Resident Advocacy
Long-term Care Ombudsman Program
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The Long Term Care Ombudsman assists and advocates for persons receiving long term care services, whether that be in a nursing home, assisted living facility or through home-based care services. Anyone can contact the Ombudsman with a complaint or for answers to general long term care questions. The Ombudsman works with families, residents and facilities to resolve issues concerning residents’ rights, quality of care and quality of life. The Ombudsman also coordinates with Medicaid Managed Care Advocates via the Commonwealth Coordinated Care Plus (CCC Plus) Program, educates families, residents, facility staff and the community about residents’ rights, and ensures residents’ quality of care meets the standards set forth in state and federal regulations and laws.
Useful Links
Virginia Office of the State Long-Term Care Ombudsman
Virginia Department of Social Services, Adult Protection Unit Virginia Department of Social Services, Assisted Living Lookup Virginia Department of Health, Nursing Home Care Compare Virginia Department of Health, Office of Licensure and Certification, Nursing Home Complaint Unit For More Information
For more information, please contact:
Jennifer Wall 434-767-5588, ext. 1400 434-394-4215 [email protected] |
